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Rose Quartz Double Heart
SA7531

£35.00
In stock

Description

Rose Quartz Double Heart

A beautiful gift for an engagement, wedding or anniversary, this is a double heart of carved and polished rose quartz.

Size approx: 95 x 59 x 30 mm

Delivery

Delivery

Once you have placed your order, you will receive an email to confirm your order details. Please check this email carefully and inform us if you notice any mistakes in the details or you need to make any changes, quoting the order number on the email.

Orders of £40 or more qualify for FREE next working day delivery to addresses in the United Kingdom.*

You will receive a further email once your order has been picked and packed, to confirm that the items are ready for dispatch.

* Orders of personalised items may take longer to be dispatched and may be subject to further restrictions. Please check details of the personalised product description very carefully.

From time to time we may apply delivery discounts, offers or restrictions to individual products. Full details of any such changes to our standard delivery terms will be listed within the appropriate individual product descriptions or product ranges.

We aim to dispatch all Standard Delivery orders within one working day of being placed but at particularly busy periods this may take longer. You will receive a confirmation email once the order has been dispatched.

Standard Delivery - UK Mainland

All orders under £40 will be sent Royal Mail second class signed-for. The cost is £4, apart from cards which cost £2.50 and parking vouchers which cost £1. Delivery should take 2-3 working days.

This service covers the Highlands & Islands, Scilly Isles, the Isle of Man and Northern Island. It excludes the Channel Islands.

You will receive an email containing your tracking details once the package has been dispatched.

Next Day Delivery - UK Mainland

All orders of £40 or over are dispatched without charge.

Orders less than £40 cost £6 to deliver (£4.50 for cards).

Next day deliveries will be dispatched via an overnight courier service.

Unfortunately we are unable to offer a next day service to the following post codes:

  • AB31-56 : Aberdeen
  • BT : all Northern Ireland
  • FK : all Falkirk
  • GY : all Guernsey
  • HS : all The Outer Hebridies
  • IM : all The Isle of Man
  • IV : all Inverness
  • JE : all Jersey
  • KA27-28 : Kilmarnock
  • KW0-17 :Kirkwall
  • PA20-78 : Paisley
  • PH15-99 :Perth
  • TR21-25 :Scilly Isles
  • ZE : all Shetland Islands

Overseas Deliveries

Please email customers@polkadotstripes.co.uk for information regarding delivery to The Channel Islands and non-UK addresses.

Orders placed before 1pm on a standard working day will be dispatched the same day for delivery the next working day. Orders placed after 1pm or on a non-working day will be dispatched the following working day for delivery on the subsequent working day. Standard working days are Monday to Friday, excluding Bank Holidays.

All deliveries require a signature. Courier deliveries are normally made between 8am and 6pm but may be later during busy periods. If you are not in, a card will be left for you to re-arrange delivery. Providing us with an email address and a mobile phone number allows the delivery company to contact you directly to arrange delivery.

Dispatch and delivery times are estimates and at very busy times, such as the run up to Christmas or at times of severe weather disruption, it may not be possible for these times to be met. The Covid Crisis has occasionally seen delays to Royal Mail delivery times which are out of our control. We always want to deliveries to arrive as quickly as possible and should there be a problem we will try to keep customers informed and hope you will be understanding should the worst happen. In reality, the vast majority of orders are received on time.

Undelivered Parcels

We must be notified of any undelivered parcels within 14 days. Please contact us via customers@polkadotstripes.co.uk.

If you have entered the delivery details incorrectly, we will help you arrange delivery to the correct address but it will be at your own expense.

Click & Collect

Click and Collect is available free of charge on all orders.

Please select Click & Collect at check out and bring your email confirmation to the store.

Collection can normally be made of in stock items within one hour, from our store at: 9 London Road, Bognor Regis, West Sussex, PO21 1PQ. During a lockdown we will contact you to arrange a convenient collection time from the shop or by arrangement we will deliver free of charge within the local PO21 and PO22 areas.

Returns

Returns

Returning Unwanted Products

If you change your mind, you have the right to cancel at any time from the moment you place your online order and up to 14 days from the day you receive your goods. You can return the goods in store or by post. Please ensure that:

  • you notify us of your wish to cancel your order within this time period by email to customers@polkadotstripes.co.uk;
  • include in the email your order number, details of the item and your reason for return;
  • return the item(s), at your cost, within 14 days of notification;
  • package the item(s) securely and return them unused, in their original condition, in the original packaging and with the original labels; you have proof of posting, in case we do not receive your returned package.

As long as we receive the goods back in a perfect and saleable condition, in the original packaging, with original labels, we will refund the cost of the items plus the standard delivery charges if they were applied with your original order, as outlined in our Terms and Conditions. Your refund will reach your account within a maximum of 14 days of the items being returned but will not include any delivery or postage charges.

As long as we receive the goods back in a perfect and saleable condition, in the original packaging, with original labels, we will refund the cost of the items plus the standard delivery charges if they were applied with your original order, as outlined in our Terms and Conditions. Your refund will reach your account within a maximum of 14 days of the items being returned but will not include any delivery or postage charges.

Incorrect or Missing Products

If we have sent you the wrong delivery or we have failed to send you the items you have paid for (without documenting this on your delivery note and issuing you with a refund) please advise us at customers@polkadotstripes.co.uk within 14 days of your order.

You will need to tell us exactly what is wrong with the delivery so that we can send out the correct items as soon as possible. If this is not possible, we will arrange a refund. We may ask you to return any goods sent to you in error but we will cover the cost of posting them back.

Failure to report within 14 days will invalidate your right to any refund or replacement.

Returning Faulty or Damaged Products

We will do everything we can to ensure we send your purchases in perfect condition. In the unlikely event that this does not happen, we will do everything we can to resolve the situation as quickly as possible.

If your purchase arrives damaged or develops a fault soon after receiving the goods, please notify us via customers@polkadotstripes.co.uk giving details of the:

  • order number;
  • item description;
  • details of the fault;
  • send photographs of the fault/damage.

We will respond within seven days, hopefully with the offer of a replacement but if that is not possible or not wanted, we will send instructions for the item(s) to be returned. If this is necessary, all postage costs will be refunded.

Polkadot Stripes are not responsible for wear and tear and will accept no responsibility for goods after more than 90 days after receipt of your purchase.

Exclusions

We cannot give refunds in the following cases:

  • personalised items unless faulty or mis-spelt by us;
  • items of a personal nature, such as earrings for pierced ears or body jewellery, due to hygiene reasons;
  • items returned after 14 days of notification or purchase, for which a gift voucher will be issued;
  • damaged items not notified by email to us within 14 days;
  • unwanted goods which have been used, are not in their original packaging, or are in any other way not re-sellable;
  • unwanted goods which have not been adequately packaged and are received by Polkadot Stripes damaged.

Goods should be returned to:

Polkadot Stripes, 9 London Road, Bognor Regis, West Sussex, PO21 1PQ

This does not affect your statutory rights.

Reviews

This product has not yet been reviewed

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